Hosted Managed Services.
Gekkotek Inc prides itself on being able to offer the absolute highest standards of service available in the industry. With a Service Agreement, Gekkotek Inc becomes a literal partner with Customer. Although not a warranty, Gekkotek Inc strives to make Customer so much more efficient that the net operating expense of Customer will decrease far further than the costs of Gekkotek Inc’s Service Agreement service. Following is a list of services provided - all included in the quarterly flat-rate fee, with labor up to the hours stated:
A proactive, affordable way to have remote monitoring for your complete infrastructure, inclusive of
- WMI, SNMP, SYSLOG
- Custom log monitoring
- Web site monitoring
- Security monitoring and audits
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- Network services monitoring
- Over 50 product templates
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Using the Monitoring systems you gain Management of
- Remote control
- Out-of-band management
- Patch management
- Scripting
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- Asset inventory and audits
- Trouble tickets
- Management reporting
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You will alerted via
- Notification by email, pager
- Self healing
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Auto-run scripts and work with Architectures such as
- .NET 2.0
- Low bandwidth
- Service & alert grouping
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- Secure communications
- Web updates
- Customizable dashboard
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A proactive, affordable way to have remote monitoring of hardware, software and network availability. By partnering with the Gekkotek Seismic Network Operating Center (NOC), you’ll increase the availability and performance of your infrastructure and mission-critical business applications. All without incurring the additional capital and operating expenses required for an in-house deployment. Because you provide the NOC with detailed work instructions, including escalation paths, you’re able to direct your user experience and resolution paths on a 7x24x365 basis. Onsite and offsite support are available.
Seismic will provide end user help desk support 24 X 7 X 365 through our state of the art Solution Center. Calls will be routed to the appropriate skilled analyst. Our technology and philosophy is predictable, repeatable workflow processes will lead to distinct improvement in customer satisfaction levels. Seismic will greet each customer in a timely and professional manner and will possess the appropriate customer service skills to make the customer feel comfortable throughout the call.
The Seismic Web Defense service is a fully-managed Web security solution that delivers effective protection against quickly-evolving Web threats like spyware, viruses and phishing attacks and incorporates technology to prevent unauthorized Internet activity. End-users are protected from threats, while IT administrators gain peace of mind, visibility and control over Web usage, and spend less time repairing computers corrupted by malware.
The Seismic Email Defense Service provides powerful email threat protection at the network perimeter by identifying, quarantining, blocking and stripping suspect email messages before they can enter or leave an organization’s messaging infrastructure.Using a comprehensive email defense service allows businesses to automatically protect their networks from the productivity- and IT-draining effects of unwanted email. In fact, the Email Defense Service filters more than 99 percent of spam, translating into a 90 percent reduction in spam-related costs.
Gives partners the option of Online data storage and retrieval for PCs, laptops, file servers, and application programs and databases.
Lets clients partake in a printing-as-a-service offering, along with the benefits that such a service offers including management and ordering of consumables.
